The role of this position is to assist walk-in and telephone customers with their questions and requests while maintaining our commitment to customer satisfaction. Greet customers immediately, in a courteous and friendly manner.

Must possess the ability to work with several customers at one time while maintaining individual customer satisfaction. Handle requests quickly, and courteously. Handle customer complaints reasonably, showing empathy and a positive attitude and demonstrate our commitment to "Make Things Right."

Interface with service department and ensure their P&A needs are being met. Treat all employees, peers, and customers fairly, courteously and with dignity. Be prompt and available for flexible scheduling. Be honest and fair in all business dealings. Present an upbeat, friendly, outgoing personality to your customers. Accept direction, follow instructions, and work well with peers and other people.

Continually learn more about customer satisfaction. Maintain professional appearance and attitude. Wear appropriate shop uniform each and every day. Friendly and outgoing personality. Experience with Point of Sale and computerized inventory systems or the ability to quickly learn. Complete knowledge of motorcycle parts and accessories or the ability to quickly learn. Ability to look up parts and quote prices for parts using the proper catalog for all Harley-Davidson® motorcycles. Demonstrated willingness to work flexible hours. The noise level in the work environment is usually loud. Requires the use of both hands. Frequently required to bend, stoop, crouch, reach, handle tools, and lift 40 lb. of material. Frequently works near moving mechanical parts. Is potentially exposed to battery acid, gasoline, chemical cleaning materials or other toxic material. Occasionally, exposed to exhaust fumes or other airborne particles.